Steven Seagondollar: Strategic Operations & Technology Leader
AI Innovator | Process Automation Expert | Cloud Infrastructure Specialist | Full-Stack Developer | Digital Visual Specialist
Contact Me
Professional Summary
Steven Seagondollar is a seasoned technologist and strategic leader with an extensive array of certifications, including Google IT Support, Project Management, and Cybersecurity Certifications, alongside Mimo Python AI Development, HTML, & CSS Certifications.
He has optimized processes, led cross-functional teams, and significantly contributed to various companies' growth by enhancing efficiency and implementing effective strategies. His expertise spans business development, talent acquisition, client relations, cybersecurity, artificial intelligence applications, and cloud administration.
Core Competencies
AI and Automation Development
Hands-on experience in developing AI solutions, including Python programming for AI, creating and managing AI agents, and designing automated workflows to enhance efficiency.
Scalable Full-Stack Engineering
Actively developing skills in full-stack engineering, covering frontend technologies (HTML, CSS, JavaScript, React), backend development, and cloud infrastructure management.
Technical Documentation
Meticulous in creating comprehensive technical documentation and building effective knowledge management systems.
Leadership & Management Skills
Project Leadership
Practical experience leading projects using various methodologies, including Agile (Scrum, Kanban) and Waterfall. Implemented project management software like ClickUp and Monday.com in professional settings.
Team Development
Proven track record of building and leading teams, particularly in remote environments. Successfully recruited, onboarded, trained, and mentored numerous individuals.
Cross-Functional Leadership
Consistently led cross-functional teams and managed relationships with various stakeholders, requiring strong communication and collaboration skills.
Technical Expertise
Cloud Infrastructure
Experience with Google Cloud and AWS platforms
Data Analysis
Creating visualizations and business intelligence solutions
Cybersecurity
IT support, systems administration, and security best practices
Process Optimization
Identifying inefficiencies and implementing automation strategies
API Architecture
Working with APIs for systems integration
Professional Experience
1
Business Owner, DropShock Digital LLC (Feb 2024 - Present)
Founded and operates a freelance tech and creative services firm delivering advanced solutions in AI, IT, photography, and videography. Built the entire business infrastructure from the ground up, including forming the LLC, establishing financial systems, and implementing payment platforms.
2
Operations Manager, WhoisXML API (Feb 2022 - Oct 2024)
Directed comprehensive multi-pillar operations across core and associated brands during exponential company growth (+450% ARR). Functioned as de facto Head of Operations & Business Infrastructure in a dynamic, remote-first global tech startup.
3
Support Operations Supervisor, WhoisXML API (Aug 2020 - Mar 2022)
Promoted to establish and lead the foundational Support Operations department within a fully remote context during rapid company scaling. Architected the team structure, core processes, and operational workflows from the ground up.
DropShock Digital LLC
Business Formation
Formed California LLC, established financial systems, implemented payment platforms
Policy Creation
Wrote all core operational policies including Terms of Service, Privacy Policy, and internal SOPs
Team Leadership
Leads project-based engagements by sourcing, assembling, and managing a flexible team of 1099 contractors
Service Delivery
Provides AI-powered creative workflows, IT consulting, high-impact digital content, and business consulting
WhoisXML API Leadership

Strategic Growth
Contributed to 450% ARR growth
Team Building
Built and led remote Operations team
Security Operations
Spearheaded foundational Security Operations
AI Adoption
Championed company-wide AI adoption
Infrastructure Development
Created majority of initial operational infrastructure
At WhoisXML API, Steven functioned as the de facto Head of Operations & Business Infrastructure in a dynamic, remote-first global tech startup, establishing foundational systems from scratch during a period of exponential company growth.
Creative Expertise
Photography
Extensive experience in event, automotive, and portrait photography, cultivating a significant online following with tens of thousands of Instagram followers.
Videography
Created high-quality cinematography and videography achieving thousands of views on YouTube. Mastered the Adobe Creative Suite for professional editing and production.
AI-Enhanced Creativity
Integrates cutting-edge AI tools into creative workflows, developing innovative approaches to content creation and digital visual production.
Technical Support Experience

Tier 3 Support
Delivered elite-level technical support to business clients
Top Performance
Consistently ranked in top 5% of agents for key metrics
Training & Mentoring
Selected as primary On-the-Job Trainer for new hires
At Spectrum Business/Charter, Steven provided expert-level troubleshooting and resolution for business internet and voice services. His exceptional performance earned him two Director's Luncheon awards and promotion to Representative 2.
Pre-Sales Technical Consulting
Technical Assessment
Conducted comprehensive evaluations of client IT infrastructure
Solution Design
Designed customized VOIP system configurations
Infrastructure Planning
Specified necessary infrastructure adjustments or upgrades
Client Communication
Acted as technical liaison between clients, sales, and implementation
IT Services & Custom PC Building
Advanced Troubleshooting
Provided comprehensive IT services including hardware/software troubleshooting, system repair, virus removal, and data forensics consultation.
Custom PC Building
Developed deep expertise building 30-50+ high-performance custom PCs from scratch for commercial, gaming, and multimedia applications.
Network Configuration
Designed and implemented network solutions for clients across Windows, macOS, and Linux environments.
Social Media Management
Content Creation
Hourly professional photo/video capture of all workshop projects through every stage at AeroWerkZ Motorsports.
Rapid Editing
Performed expert-level editing using Adobe Creative Suite and managed immediate, high-volume daily content distribution.
Process Improvement
Proactively initiated development of new media archive protocols, social media assets, and marketing strategies.
Quality Assurance Management
Project Management Oversight
At DTS Technology LLC, Steven acted in a Project Manager capacity, overseeing implementation specialists responsible for designing and deploying complex Verizon One Talk VOIP IVR architectures for diverse Small to Mid-sized Business clients.
He directed and meticulously tracked client onboarding timelines, internal processes, and overall client satisfaction during critical installation and configuration phases.
Technical Quality Assurance
Steven performed QA checks on technical configurations of VOIP systems and integrated network/telecom infrastructure, ensuring adherence to best practices and top-tier service delivery throughout the project lifecycle.
Volunteer Experience
Since June 2019, Steven has been actively involved as a volunteer photographer and media asset manager within the Southern California automotive community, initially inspired by documenting the charity work of Sebastian Perez (Born4Fast) for Shriners Children's Hospital.
Community Leadership
REISENDE
Founded and led a travel-oriented media production and networking collective that grew to over 45 active participants. Managed all operational and strategic facets from 2019-2022.
Squad 426
Founded and led a versatile freelance networking, media, and gaming collective for over 14 years, growing from 7 initial members to 55+ active participants.
426 Productions
Led the media creation division that produced 160+ YouTube videos with 33k+ views and organized unique community events.
Certifications & Technical Skills
3
Google Certifications
IT Support, Project Management, and Cybersecurity
3
Mimo Certifications
Python AI Development, HTML, and CSS
17+
Years Experience
In technology and creative services
450%
ARR Growth
Contributed to at WhoisXML API
Recommendations from Colleagues
Alex Ronquillo - Internet Threat Hunter | Market Analyst
"Steven Seagondollar brought a unique energy and adaptability to our team over nearly five years. As Operations Manager, he excelled at managing change and keeping the team focused during transitions and new challenges. His ability to stay calm under pressure and maintain a level-headed approach was something we relied on often."
Hanna Frank - Cybersecurity Strategist | DNS & Whois Specialist
"Steven consistently demonstrates exceptional work ethic and dedication in tackling projects and tasks. He goes above and beyond to deliver results, inspiring colleagues and fostering a culture of excellence. He possesses extraordinary problem-solving skills, exploring innovative approaches and utilizing tools beyond his repertoire to identify innovative solutions and reimagine ideas."
Ed Gibbs - Vice President of Research @ WHOIS
"I've had the opportunity to work with Steven and experience firsthand his incredible dedication in action, and I am constantly impressed. He goes above and beyond to restructure and expand upon any project we were working on, putting in countless hours to ensure its success. His ability to elaborate on ideas and reword them in a clear and concise manner is genuinely remarkable."
More Testimonials
Alexandre François - Product Marketing Director at WhoisXML API
"Steven Seagondollar is an extraordinary senior professional and a pivotal enabler of WhoisXML API's business operations. Steven has consistently demonstrated an exceptional ability to optimize processes, streamline workflows, and manage complex projects with an ease that many would envy."
Alissa Dotson - Certified IT Professional
"I had the pleasure of working with Steven during my transition from the fast food industry to a genuine profession. Steven mentored me and played a crucial role in my journey of onboarding with Spectrum as an internet and phone repair customer service agent."
Fabian Mendoza - Automated Systems Analyst
"I highly recommend Steven as a manager for any organization. He is an exceptional leader for the support operations team, always organized and punctual, with a keen ability to understand his team's needs."
WhoisXML API Achievements
During his tenure at WhoisXML API, Steven made significant contributions across multiple operational areas, with particularly strong impact in AI adoption, team building, and infrastructure development. His work directly supported the company's 450% ARR growth.
DropShock Digital LLC Services
AI & Automation
AI-powered creative workflows and prompt automation. Developed proprietary tools like LMTokenCook — an AI utility that accelerates dataset preparation for large language models.
IT Consulting
Infrastructure audits, tech stack evaluations, and comprehensive IT solutions tailored to client needs. Expertise in system optimization and security implementation.
Digital Content
High-impact digital content across commercial and artistic formats. Professional photography and videography services with advanced post-production capabilities.
Business Consulting Services
1
Operations Consulting
Streamlining workflows and optimizing business processes for maximum efficiency
Workflow Design
Creating custom workflows tailored to specific business needs and objectives
Sales Strategy
Developing effective sales approaches and CRM implementation
Pre-Sales Tech Scoping
Evaluating technical requirements and solutions before implementation
Technical Documentation Expertise
SOP Development
Created the vast majority of WhoisXML API's initial operational infrastructure, including Standard Operating Procedures, playbooks, and policies.
Knowledge Base Creation
Established comprehensive knowledge management systems and internal navigational dashboards using tools like Confluence and Google Workspace.
Training Materials
Developed effective training documentation and leveraged AI to create highly effective training resources.
Revenue Operations Achievements
450%
ARR Growth
Contributed to exponential company growth at WhoisXML API
6+
Collection Channels
Implemented sophisticated multi-channel collections processes
$$$
Monthly Recovery
Significantly improved recovery rates, recovering substantial amounts monthly
At WhoisXML API, Steven architected and executed high-volume Revenue Operations strategies, including sophisticated multi-channel collections processes that significantly improved recovery rates. He also commissioned automated revenue dashboards using scripting and APIs to provide critical business intelligence.
Security Operations Leadership
Compliance Frameworks
At WhoisXML API, Steven spearheaded foundational Security Operations, driving alignment with NIST-CSF and GDPR frameworks while pursuing ISO 27001 standards. His comprehensive approach to security established robust protocols that supported the company's rapid growth.
He coordinated internal security assessments and penetration testing through a managed internship program, ensuring that security measures were thoroughly tested and validated.
Security Implementation
Steven's security initiatives included implementing robust ticketing funnels and workflows using ClickUp and establishing adaptive SLA management. His work laid the groundwork for a comprehensive security infrastructure that protected sensitive data and maintained compliance with industry standards.
AI Adoption Leadership
Evaluation & Procurement
Championed and project-managed company-wide AI adoption (ChatGPT) at WhoisXML API, handling evaluation and procurement processes.
LLM Testing
Conducted comprehensive testing of Large Language Models to determine optimal applications and use cases.
Training & Documentation
Created highly effective AI-generated training materials and documentation to support implementation.
Remote Team Leadership
Recruitment
Successfully recruited team members for remote positions
Onboarding
Delivered comprehensive onboarding for new hires
Performance Management
Implemented KPI systems and performance tracking
Mentoring
Mentored specialized leads and team members
Career Development
Created initial career path frameworks
Project Management Approach
Agile Methodology
Implemented and adapted Agile methodologies including Scrum and Kanban to fit specific project needs. Focused on iterative development, continuous feedback, and team collaboration.
Waterfall Approach
Applied traditional Waterfall project management for projects requiring sequential phases and comprehensive documentation. Ensured clear milestones and deliverables.
Hybrid Solutions
Developed custom hybrid approaches combining elements of different methodologies to address unique project requirements and organizational contexts.
Photography Portfolio
Steven's photography work spans multiple genres including automotive, portrait, and event photography. His images have garnered tens of thousands of followers on Instagram and have been featured in online automotive publications.
Contact Information
Email
contact@dropshockdigital.com
Website
www.dropshockdigital.com
LinkedIn
linkedin.com/in/stevenseagondollar
Instagram
@stevenseagondollar